Privacy Policy

1. Introduction

RealtorFlyer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at https://realtorflyer.ca and our AI-powered flyer generation services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). By using our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address (via email/password signup or Google OAuth)
• Phone number (optional, for flyer contact information)
• Profile photo (optional)
• Company/brokerage name (optional)

Payment Information

Payment processing is handled by Stripe. We do not store your credit card numbers or banking details on our servers. Stripe may collect and store payment information in accordance with their Privacy Policy.

Content You Provide

• Property photos you upload
• Property listing details (address, price, features, etc.)
• Generated flyer outputs

Automatically Collected Information

• Usage analytics (pages visited, features used, time spent)
• Device information (browser type, operating system)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our flyer generation service
• Process your subscription payments
• Send transactional emails (account confirmations, password resets, billing notices)
• Provide customer support
• Improve our services and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services to operate RealtorFlyer:

Each third-party service has its own privacy policy governing how they handle your data.

5. Data Retention

We retain your personal information for as long as:

• Your account remains active
• Necessary to provide our services
• Required by law (e.g., financial records)
• Needed to resolve disputes or enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Withdraw Consent: Withdraw your consent to our processing of your information

To exercise these rights, please contact us at support@realtorflyer.ca. We will respond to your request within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze how our service is used
• Improve our service performance

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.

8. Email Communications (CASL Compliance)

In compliance with Canada's Anti-Spam Legislation (CASL):

• Transactional Emails: We will send you emails necessary for the operation of your account (confirmations, password resets, billing notices) without requiring additional consent.
• Marketing Emails: We will only send promotional or marketing emails if you have explicitly opted in. You can unsubscribe at any time using the link in any email.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS)
• Secure authentication protocols
• Regular security assessments
• Access controls limiting who can access your data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

RealtorFlyer is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be processed and stored in countries other than Canada, including the United States (where some of our service providers are located). These countries may have different data protection laws. By using our service, you consent to the transfer of your information to these countries.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

RealtorFlyer
Email: support@realtorflyer.ca
Website: https://realtorflyer.ca

For privacy complaints, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.